Netfirms prides them to be on the top 500 most visited web site in the world by Alexa. Nearly everyone who is actively searching for good web hosting plan would come across Netfirms at least once.
Netfirms has won several awards like;
Top 5 honor on 2004 at Webhostjunction.com, Voted Best Web Host for Small Business by 100 Best Web Hosting � 2003, Named #1 Budget Web Host by WebHostDir, Editors' Choice Award for the month of October 2003 by Web Host Magazine
The Plus Plan offers 500MB disk space, 10GB transfer, 10 email accounts, Front page extensions, PHP scripting, cgi-bin, real audio and video HTTP streaming. The control panel is very good and provides basic categories like account management, billing management, email management and site management.
The company also provides its new customers a free startup CD that contains the details to build and upload your site.
Technical Support: 6
The Indirect Channels are � Extensive Knowledge Base� and the �Flash Demo Section�. Also you can get the help through the �Search Tool�. The indirect channels solve 90% of the queries. The Direct Channels are via �Line Chat�, �E-mail Support� and toll free number.
Setup Time: 8
The setup is free, fast and instant activation of account at Netfirms.
Customer Support Response Time: 7
Although it looks like almost impossible to address such huge number of queries that Netfirms must be receiving every day, yet most of the priority email queries are answered within 12-24 hrs time.
Server Speed: 7
Netfirms cluster hosting technology maintains a pool of servers to handle requests coming to your Website. When our network receives a request, it is directed to a server within the pool. If any server goes down, the others will pick up where it left off, thus providing virtually endless uptime for your site. Their centralized system checks system health and �heals� their infrastructure when problems do occur.
Connection Speed: 6
Netfirms uses of super fast connectivity of OC48 via MCI/WorldCom and Telus/Genuity provides tier-1 high quality bandwidth for your website.